Delivery & Payments
Payments
Since our system automatically releases the possible payment methods for each order, it can happen in some cases that the desired payment method is not available. In this case we ask you to select an alternative payment method.
Payments with credit card
With us you can pay conveniently and securely with your credit card. We accept MasterCard, Visa, American Express, Discover and Diners credit cards.
Odporúčame platiť priamo online, teda bez dodatočných poplatkov.
Security when paying by credit card
Your credit card data will be transmitted in encrypted form using the SSL method. Thanks to this high security standard, shopping at Zalando by credit card is safe. When completing the order, 3DS authentication is used (Verified by VISA, MasterCard Secure Code, American Express SafeKey, Diners Club International ProtectBuy). The authentication guarantees the particularly secure processing of credit card transactions on the Internet using special encryption methods.
Payment via PayPal
If you select payment via PayPal, you will be forwarded directly to PayPal at the end of the ordering process.
If you are already a PayPal customer, you can log in there with your user data and make the payment.
New to PayPal? Then you can log in as a guest or open a PayPal account and then confirm the payment.
The incoming payment is usually booked by us within a few minutes and your order will be processed immediately.
Delivery
Delivery service
We offer two delivery options, home delivery or delivery to a collection point such as vending machines, petrol stations and other locations near your location.
The price for home delivery is €3.90 and the price for delivery to a collection point is €2.90. Please make sure your address, phone number and email are correct as we are not responsible for the accuracy of delivery details. You will receive separate notifications from the Forwarding Company via email and/or text message with delivery information. Please collect your package as soon as possible to prevent it from being returned. In the event that we need to resend the package, we will charge you an additional fee and the cost of delivering the new package.
You can obtain information on how long your package will be waiting at various pickup locations by contacting the Parcel Office directly.