Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Rules

To be returned, the product must be in the same condition as when you received it, in its original packaging. You will also need your order number and details so that we can locate your order.

If you have purchased multiple copies of the same product, you are only entitled to a refund for unopened items that need to be returned.

You are not entitled to a refund if you have unpacked or used more than one item. For example, you ordered 2 items, used them both and then requested a refund.

To prevent fraud, you will receive a refund of 1 unit for returned unused products. How do we calculate this? Example: You decided to return 2 pieces, we will refund you 59,80 € - 29,90 € (example price of 1 piece) = 29,90 €. Shipping costs and payment fees are non-refundable. The prices shown here are examples only and vary from order to order and from promotion to promotion. For calculation purposes, we always use the prices valid at the time of purchase.

To start a refund, contact us via the contact form. If your return is accepted, we will send you a return label or arrange to collect it from you free of charge and provide you with further instructions on how to proceed.

We work with different fulfilment centres, so please do not automatically return the product without contacting us first for instructions. In some cases, we may not ask for the product to be returned, but we can compensate you in full.

Products returned to us will not be accepted without a prior request for return. We or our partners are not able to accept returns with a COD service. Once the product has been returned to us or our fulfillment partner, a 30-day window will begin in which we will review the returned products, documentation and issue a refund to your payment instrument.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.